Barclays Bank UK PLC

Financial Ombudsman decision DRN-2820724 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

mistake Barclays made when fixing a problem with the administration of a cash payment he made to the mortgageMortgage administration

Mr S wants Barclays to agree to stop certain members of its complaints team dealing with his complaintsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2820724.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.