Pepper (UK) Limited
Financial Ombudsman decision DRN-2819040 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr S, who has dealt with the complaint throughout, says that interest on the account has been incorrectly calculated.Interest and rates
Engage acknowledged there had been a system error which led to an incorrect balance showing on its mortgage statements.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2819040.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.