Santander UK Plc
Financial Ombudsman decision DRN-2818710 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Santander should therefore re-work Mr and Mrs B’s mortgage as if they had taken a two year tracker rate in June 2016Interest and rates
Extend the term of sub-accounts 1 and 2 to match the term of sub-account 3Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2818710.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.