Swift Advances Plc
Financial Ombudsman decision DRN-2815336 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
complaint about arrears-handling, interest rates, account administration, harassment and bullying between 1 April 2014 and 20 March 2016Treatment in financial difficulty
complaint about fees and charges applied from 30 May 2015 to 20 March 2016Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2815336.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.