Santander UK Plc
Financial Ombudsman decision DRN-2815200 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Mr W complains that Santander UK Plc (Santander) didn’t close an account following his requestAccount closed or refused
Santander said it would need to confirm Mr W’s identity in order to remove the dormant marker and then it could close the account.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2815200.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.