Bank of Scotland Plc

Financial Ombudsman decision DRN-2807888 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mrs W complains that Bank of Scotland Plc (BoS) gave her ex-husband online access to her sole bank accountIdentity checks and access

BoS accepted there had been poor service over the joint accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2807888.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.