Barclays Bank Plc
Financial Ombudsman decision DRN-2802143 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
ensured that the credit reference agencies aren’t reporting any arrears after Mr H paid the settlement figure he was asked to payCredit file reporting
Mr H isn’t happy with how Barclays dealt with his complaints, or with how long it took them to issue him with a final response.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2802143.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.