Barclays Bank UK PLC

Financial Ombudsman decision DRN-2800623 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

restricted access to his Swiss Franc account which left him unable to transfer his money out of this account for a prolonged period of timeFunds blocked or frozen

Barclays said that they had reopened his closed account without impacting his credit file and offered Mr W £200 compensation in recognition of the inconvenience and distress caused and for the delay in reopening his account as this should have been done initiallyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2800623.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.