Vanquis Bank Limited

Financial Ombudsman decision DRN-2800615 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mr R used his Vanquis Bank credit card in January 2020 to pay £226 to an online booking company for a two night stay in March 2020 in some accommodation. There were some issues with the accommodation so Mr R claimed a refund from Vanquis Bank under section 75 of the Consumer Credit Act 1974Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2800615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.