MotoNovo Finance Limited

Financial Ombudsman decision DRN-2796637 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

refund Mr D the road tax paid on the car while it was in for repairCharges and fees

remove any adverse information relating to the agreement from Mr D’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2796637.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.