Elderbridge Limited
Financial Ombudsman decision DRN-2794933 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr A and Ms B had been struggling to pay their loan.Treatment in financial difficulty
Mr A and Ms B complained to Elderbridge that there was still a debt outstanding, and about collections activities Elderbridge had been undertaking.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2794933.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.