Barclays Bank UK PLC

Financial Ombudsman decision DRN-2789185 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr T’s complaint is about one of his buy-to-let (BTL) mortgage accounts with Barclays Bank UK Plc. Mr T is unhappy that, after the Law of Property Act Receivers (LPARs) handed the property back to Barclays in January 2020, Barclays has taken no action either to sell the property or return it to his control.Mortgage administration

Mr T is also unhappy at the way Barclays has dealt with this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2789185.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.