Drover Limited

Financial Ombudsman decision DRN-2787435 Upheld

Upheldoutcome, as published by the Ombudsman

£368redress stated in the decision

Tue Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

In June 2019, Miss P contacted Drover to explain she was experiencing financial difficulties.Treatment in financial difficulty

Miss P complains Drover Limited (Drover) have unfairly applied charges at the end of her hire agreement.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2787435.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.