Firms › Paysafe Financial Services Limited ›

Paysafe Financial Services Limited

Financial Ombudsman decision DRN-2784017 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Mr Y didn’t realise at the time, but he had actually contacted a fraudster posing as Neteller.APP scam refund refused

Mr Y complains that Paysafe Financial Services Limited (trading as Neteller) won’t refund money he lost to a fraudster.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2784017.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.