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ARBUTHNOT LATHAM & CO., LIMITED

Financial Ombudsman decision DRN-2779352 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Refund all fees charged for renewing the secured overdraft facility from October 2012 onwards.Charges and fees

particularly in light of Mrs C’s vulnerable circumstances.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2779352.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.