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Contis Financial Services Limited

Financial Ombudsman decision DRN-2777875 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr M complains that Contis Financial Services Limited, trading as Ffrees, won’t refund disputed transactions made from his account.Unauthorised transaction

I also think that Ffrees has contributed to the stress caused to Mr M by the poor service provided, including a failure to effectively investigate the fraudulent transactions and provide updates on their investigation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2777875.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.