Bank of Scotland Plc

Financial Ombudsman decision DRN-2777702 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr K is unhappy that Lloyds Bank Plc (“Lloyds”) sent text messages to his sister’s phone number in error and didn’t offer him enough compensation.Complaint handling

Mr K’s sister received text messages from Lloyds that were intended for Mr K.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2777702.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.