Santander UK Plc
Financial Ombudsman decision DRN-2773832 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,200redress stated in the decision
Sat Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
Santander wasn’t willing to take Mr R’s full income and dividends into account when assessing their application.Irresponsible lending
As Mr and Mrs R were unable to secure the total borrowing they needed from Santander, they didn’t proceed further with the application. They redeemed their mortgage in November 2020 and incurred an ERC.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2773832.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.