Nationwide Building Society

Financial Ombudsman decision DRN-2773484 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

refused to allow him to withdraw funds from his accountFunds blocked or frozen

Nationwide had agreed to allow Mr G to withdraw the full amount of his universal credit payment when it arrived in his account with them on the 25th February 2021 and the small overdraft remaining, should then be repaid by the 24th March 2021. It’s not clear why Nationwide then told Mr G he could only withdraw £10Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2773484.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.