Metro Bank PLC

Financial Ombudsman decision DRN-2768313 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Metro’s decision not to refund Mr K the payments he made at various casinos which debited his Metro accounts was fairAPP scam refund refused

Metro decided to close Mr K’s accounts and gave him notice under the accounts’ terms and conditionsAccount closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2768313.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.