Barclays Bank Plc
Financial Ombudsman decision DRN-2766920 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Barclays Bank UK PLC should have carried out further checks before the loans were provided and had it done so these would have raised concerns that the loans weren’t sustainably affordable.Irresponsible lending
Mr R was experiencing mental health issues at the time the loans were offered but I had nothing to suggest that Barclays should have been reasonably aware of this.Support for vulnerable customers
Rules cited
FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2766920.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.