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MARKS AND SPENCER FINANCIAL SERVICES PLC

Financial Ombudsman decision DRN-2765092 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

M&S blocked several payment requests made using Mr A’s credit card details. It blocked them because it thought they were suspicious.Card dispute or chargeback

Mr A raised a complaint about these matters during the call M&S investigated and sent its final response to Mr A in which it said it had done nothing wrong.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2765092.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.