Firms › Nationwide Building Society ›
Nationwide Building Society
Financial Ombudsman decision DRN-2764180 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Jul 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr L complains that Nationwide Building Society failed to notify him of a fall in interest rate on his ISA account, which meant he lost out on interest.Interest and rates
Rules cited
FCA BCOBS (Banking Conduct of Business)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2764180.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.