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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-2763859 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Cashplus placed a block on them, which meant Ms N wasn’t able to use its accounts or access the funds held within them.Funds blocked or frozen

Cashplus reviewed V’s accounts and asked the director at the time, Ms N, to provide information regarding her identity, address and entitlement to a creditIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2763859.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.