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National Savings and Investments
Financial Ombudsman decision DRN-2762069 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
switched him to paperless correspondence without his consentAccount closed or refused
Mr A wasn’t happy with NS&I’s response to his complaint, so he brought the matter to our service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2762069.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.