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WorldPay (UK) Limited
Financial Ombudsman decision DRN-2760211 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Tue May 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
It took a card payment of over £12,500 on 29 April 2020. WorldPay recalled the money as it wanted to investigate the payment. And the money wasn’t returned to S until 4 June 2020.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2760211.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.