HSBC UK Bank Plc
Financial Ombudsman decision DRN-2750783 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Ms J complains that HSBC UK Bank Plc (HSBC) didn’t close her credit card account as she’d asked.Account closed or refused
Remove any adverse entries relating to what happened from Ms J’s credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2750783.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.