Bank of Scotland Plc

Financial Ombudsman decision DRN-2749115 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25,000redress stated in the decision

Thu Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mrs D complains about the exchange rate Bank of Scotland plc (trading as Halifax) used when it converted euros received into her bank account into sterling.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2749115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.