Santander UK Plc
Financial Ombudsman decision DRN-2739760 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
She’s also unhappy that Santander subsequently chased her for payment.Treatment in financial difficulty
Mrs S complains that Santander UK Plc unfairly granted her ex-husband (Mr S) a covid related payment holiday (also known as a payment deferral) on their joint mortgage without her consent.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2739760.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.