HSBC UK Bank Plc
Financial Ombudsman decision DRN-2739714 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
HSBC asked Mr H to provide some information to comply with its “know your customer” checks. He failed to provide the information, so HSBC told him it was closing both accountsAccount closed or refused
Mr H complains that HSBC UK Bank Plc gave him mixed messages about the closure of his business credit card account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2739714.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.