HSBC UK Bank Plc
Financial Ombudsman decision DRN-2737440 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr W complains that HSBC UK Bank Plc unfairly denied his claim for the reimbursement of Debt Collection Charges (DCC)Charges and fees
Much of Mr W’s very detailed response to the investigator’s opinion focussed on the way he says HSBC handled his DCC claim.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2737440.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.