Santander UK Plc
Financial Ombudsman decision DRN-2735869 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Mon Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
it had agreed to put a block on the accountFunds blocked or frozen
Santander upheld Ms D’s complaint. It said it had placed a dispute marker, and this should have prevented withdrawals and changes to the mortgage.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2735869.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.