National Westminster Bank Plc

Financial Ombudsman decision DRN-2735019 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Bereavement and power of attorney

In the Ombudsman’s words

Miss C complain that National Westminster Bank Plc are holding her liable for a loan she says she didn’t take out.Unauthorised transaction

And at the time was coping with the loss of her father.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2735019.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.