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Barclays Bank UK PLC
Financial Ombudsman decision DRN-2734529 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss B complains that Barclays Bank UK PLC won’t refund a number of payments taken from her account which she says she didn’t agree to.Card dispute or chargeback
Barclays has paid Miss B £75 as compensation for the delays in its response to her complaint, the confusion caused by one of its letters and the time Miss B spent on the phone with it as a result.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2734529.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.