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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-2734510 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr A complains that The Co-operative Bank Plc has treated him unfairly in relation to his credit card account; in particular when he missed payments which resulted in arrears correspondence and other debt letters being sent to him.Treatment in financial difficulty

Where an account holder is in arrears, lenders are required to send out arrears’ notices... I’m satisfied that its right for Mr A’s credit information to show that adverse information.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2734510.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.