Revolut Limited

Financial Ombudsman decision DRN-2733660 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

refund the amount of the unauthorised payment transactions along with the associated feesUnauthorised transaction

Pay £100 compensation to Mr R for the material distress and inconvenience he experienced.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2733660.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.