Barclays Bank UK PLC

Financial Ombudsman decision DRN-2730537 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs Z and Mr A complain about the incorrect information Barclays Bank UK Plc gave them about their mortgage.Mortgage administration

Barclays issued another final response letter later that same day to apologise for the way Mrs Z’s complaint had been handled.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2730537.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.