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Mercedes-Benz Financial Services UK Limited

Financial Ombudsman decision DRN-2726779 Not upheld

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What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

She also raised The Consumer Credit Sourcebook (“CONC”) section 7 which sets out that lenders should consider consumers in default or arrears difficulties with “forbearance and due consideration”.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2726779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.