HSBC UK Bank Plc
Financial Ombudsman decision DRN-2721105 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Ms B complains HSBC UK Bank plc (HSBC) closed her credit card accounts without notice or reason.Account closed or refused
HSBC’s failure to both properly notify Ms B of the closure of her credit card accountsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2721105.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.