Barclays Bank UK PLC

Financial Ombudsman decision DRN-2716735 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,455redress stated in the decision

Fri Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

didn’t administer the process of applying a payment deferral to their mortgage properlyMortgage administration

Barclays agreed Mr M and Ms W had received poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2716735.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.