Hoist Finance UK Limited

Financial Ombudsman decision DRN-2715453 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr D complained about this, and felt Hoist were harassing him in their contact about the account.Complaint handling

Mr D has complained that Hoist Finance UK Limited didn’t send him the documents he asked for.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2715453.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.