Bank of Scotland Plc

Financial Ombudsman decision DRN-2714506 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Following some financial difficulties, Bank of Scotland agreed to set up a plan that meant Mrs S could make reduced payments.Treatment in financial difficulty

Mrs S complains that Bank of Scotland plc made mistakes when setting up payment plans for her loan and credit card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2714506.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.