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Link Financial Outsourcing Limited
Financial Ombudsman decision DRN-2710216 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Link took too long to return Miss F’s overpayment to herPayment delayed or failed
failed to update her address when asked and so ended up sending a letter to the wrong addressService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2710216.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.