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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN-2709687 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

So, I think it’s fair and reasonable in these individual circumstances for Kensington to treat their account as if they had been given a payment holiday from March 2020.Credit file reporting

Mr and Mrs P complain about how Kensington Mortgage Company Limited treated them when they applied for a payment holiday.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2709687.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.