TSB Bank plc

Financial Ombudsman decision DRN-2704891 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

incurred a late payment fee to a supplier of £150Charges and fees

Miss I complained that TSB Bank plc trading as TSB (TSB) didn’t update her address accurately when she movedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2704891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.