Firms › RBS Collective Investment Funds Limited ›
RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN-2699137 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue May 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
error it made in relation to his mortgage paymentMortgage administration
service Mr D received from RBS with regards to his payment of £18,223.45 being applied to the incorrect element of his mortgageService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2699137.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.