Barclays Bank UK PLC

Financial Ombudsman decision DRN-2698628 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Wed Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

He’d also looked at how Barclays reported the mortgage to the credit reference agencies for the period from December 2018 until the mortgage was redeemed in February 2021.Credit file reporting

The complaint Mr H is unhappy with how Barclays Bank UK PLC dealt with his mortgage after the term ended.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2698628.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.