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Barclays Bank UK PLC
Financial Ombudsman decision DRN-2695386 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss F complains that Barclays Bank UK PLC didn’t warn her until her mortgage was almost paid, that she had additional fees and charges on her mortgage which weren’t being repaid through her monthly payment.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2695386.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.