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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-2695360 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

I don’t think the bank applied unreasonable interest and charges from November 2014 onwards.Charges and fees

The interest rates offered by banks are a matter of their own commercial judgement and risk assessment. But I’m also satisfied that the rates that RBS charged on Mr R’s borrowing from November 2014 onwards were within the bank’s own guidelines and weren’t unusually high for the time.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2695360.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.