Halifax Limited

Financial Ombudsman decision DRN-2687551 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr D complained because Bank of Scotland plc, trading as Halifax, refused to refund him for fraudulent funds paid into his accountAPP scam refund refused

Halifax decided to close all Mr D’s accounts, on the basis that he’d been the beneficiary of fraudulent funds.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2687551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.